I open up productive discussions among the people involved, acting as an impartial and confidential facilitator. I foster co-operation and trust between the parties, improve their ability to communicate, ensure that each has an opportunity to be heard, seek disclosure of all relevant facts and reduce tension and conflict.

I will assist you to:

• identify the issues for discussion;
  
  
• sort out an agenda;
  
  
• identify each person’s underlying interests;
  
  
• ensure each understands what is important to the other;
  
  
• develop options and possible solutions;
  
  
• reach an agreement which will work for everyone.